Terms of Service

Version 1, effective from 2026-10-01

Wersja polska All versions of the Terms

This is an English translation. The Polish version is binding. In case of any discrepancy, the Polish version prevails.

§ 1. General provisions and definitions

  1. These Terms set out the rules for using Pleja, available at https://pleja.pl, and the types and scope of services provided electronically (Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services).
  2. The service provider is SEOPRO Marcin Szynkowski, ul. Koralowa 12, 64-930 Kotuń, tax ID (NIP) 7642369288, email: kontakt@pleja.pl (the "Provider").
  3. The address kontakt@pleja.pl is the single point of contact for users and for authorities of the Member States, the European Commission and the European Board for Digital Services within the meaning of Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act, "DSA"). We communicate in Polish and English.
  4. Definitions:
    • Pleja or the Service: the website at https://pleja.pl together with the application available after logging in.
    • User: a natural person aged 18 or over with full legal capacity, a legal person or an organisational unit that has created an Account.
    • Consumer: a User who is a consumer within the meaning of Article 221 of the Polish Civil Code.
    • Entrepreneur with consumer rights: a natural person concluding an agreement directly related to their business activity where the agreement is not of a professional nature for them (Article 38a of the Polish Consumer Rights Act). The provisions on Consumers apply to them accordingly.
    • Account: the User's individual account in Pleja, protected by an email address and password.
    • Content: video files, captions and other data the User uploads or enters in Pleja.
    • TikTok: the TikTok service run by its operator, independent of the Provider.
    • TikTok Account: the User's TikTok account connected to Pleja by authorisation in TikTok.
    • Post: publication of Content on a TikTok Account ordered by the User in Pleja, immediately or at a scheduled time.

§ 2. Types and scope of services

  1. Within Pleja the Provider offers the following services:
    • maintaining the Account;
    • storing video files uploaded by the User (video library) and playing them back;
    • preparing a Post and publishing it on the TikTok Account right away or at a time chosen by the User, and sending the video to the inbox in the TikTok app if the User chooses that option;
    • showing publishing status and a calendar of scheduled Posts;
    • sending email notifications about the Account and Posts;
    • a contact form and an illegal content report form.
  2. Pleja works only with TikTok, through its public API (TikTok for Developers). The Provider is not affiliated with or endorsed by the operator of TikTok.
  3. The services are free of charge on the Free plan. Fees are governed by § 14.
  4. Publishing depends on TikTok: TikTok sets limits (for example the number of posts per day per account) and video processing time, and may refuse a post or restrict a TikTok Account. Pleja shows the User the information provided by TikTok.
  5. Free plan limits: up to 200 MB per file, up to 2 GB of storage per Account and up to 10 videos waiting to be published. Pleja keeps files for the periods described in the Privacy Policy.

§ 3. Technical requirements and risks

  1. To use Pleja you need: a device with internet access, an up-to-date web browser with JavaScript and the cookies strictly necessary for the Service enabled, an active email address and, for publishing, a TikTok Account.
  2. Pleja accepts MP4, MOV and WebM files that meet TikTok's requirements (including codec, frame rate and length). Pleja tells you why a file was rejected.
  3. Using electronic services carries risks such as malware, phishing for login details, password theft or using the Account on a shared device. Users should use a strong, unique password, not share it, log out on other people's devices and check that the login page is at https://pleja.pl. The Provider never asks for your password by email.
  4. Information about cookies is in the Cookie Policy.

§ 4. Conclusion of the agreement and account

  1. The agreement for the provision of services is concluded when the Account is created, for an indefinite period. Creating an Account requires an email address, a password and a first name, as well as confirming that the User is 18 or over and accepts these Terms (including the data processing agreement in Annex 2). Consent boxes are not pre-ticked.
  2. After registering, the User confirms the email address by clicking the link in the message. Until then, the User cannot upload files or connect a TikTok Account.
  3. One person may have one Account, unless the Provider agrees otherwise.
  4. The User provides true information and protects their password. The User is responsible for actions performed using the Account, unless they occurred through no fault of the User.
  5. The Account of a person under 18 will be deleted once we learn about it.

§ 5. Rules of use

  1. Users must not provide unlawful content, in particular content that infringes copyright, personal rights, other people's privacy or criminal law.
  2. Users publish only their own Content or Content they have the rights to, including rights to music and to the image of people shown in the video. Pleja is not a tool for copying or moving other people's content from other services.
  3. Users comply with TikTok's terms and policies, in particular TikTok's Terms of Service, Music Usage Confirmation and Branded Content Policy. The TikTok Account must meet TikTok's requirements. Pleja does not verify this.
  4. Users disclose commercial content in accordance with the law and TikTok's rules, using the commercial content disclosure option on the posting screen.
  5. The following are prohibited: sending spam, circumventing Pleja or TikTok limits, automated use of the Service without the Provider's consent (for example scripts and bots), attempts to gain unauthorised access, disrupting the Service and using another person's Account.

§ 6. Connecting TikTok and publishing

  1. The User connects a TikTok Account by logging in to TikTok and approving the permissions Pleja requests: basic profile information, posting on the profile and sending a video to the inbox in the TikTok app. The User sees the scope of permissions on TikTok's consent screen.
  2. Every Post goes through the posting screen, where the User chooses the visibility, interaction settings and content disclosures, and then confirms TikTok's policies. Content is sent to TikTok only after the User clicks the post or schedule button. Pleja does not publish anything without such approval.
  3. At the scheduled time Pleja checks the TikTok Account settings again. If they have changed in a way that does not allow publishing with the chosen settings, Pleja does not publish the Post and asks the User to review it. Any change to a Post after approval, including a change of time, requires approval again.
  4. Pleja does not add watermarks, logos, links or promotional text to Content and publishes the file as uploaded by the User.
  5. The User can disconnect a TikTok Account in Pleja at any time. Pleja then revokes access in TikTok and deletes the access keys. Access can also be revoked in the TikTok app settings.
  6. TikTok acts as an independent service provider and data controller. Publishing on TikTok is subject to TikTok's rules.

§ 7. Content and licence

  1. Rights to Content remain with the User or the persons from whom the User obtained them.
  2. The User grants the Provider a non-exclusive, royalty-free, worldwide licence to store Content, process it technically (file check, thumbnail) and send it to TikTok on the User's instruction, only to the extent necessary to provide the services. The licence ends when the Content or the Account is deleted, subject to the periods in the Privacy Policy.
  3. The User is responsible for Content and its publication.

§ 8. Reporting illegal content and moderation

  1. Anyone can report content stored in Pleja that they consider illegal using the form at https://pleja.pl/en/report-content (Article 16 DSA). A report should include: the exact location of the content (for example a URL), an explanation of why the content is illegal, the name and email address of the reporting person (except for reports concerning offences under Articles 3–7 of Directive 2011/93/EU) and a statement of good faith.
  2. A reporting person who gives an email address receives a confirmation of receipt. The Provider handles reports without undue delay, diligently and objectively.
  3. Pleja does not use automated moderation tools. Reports and decisions are handled by a person.
  4. If content is illegal or breaches these Terms, the Provider may remove it, disable access to it, suspend publication or block the Account. The Provider informs the User concerned and the reporting person about the decision and its reasons (Article 17 DSA), unless the law prohibits this.
  5. Decisions can be appealed by writing to kontakt@pleja.pl within 6 months. Where possible, the appeal is reviewed by a different person than the one who made the decision. The User may also use out-of-court dispute settlement or the courts.
  6. The Provider promptly informs the competent authorities about content indicating a criminal offence involving a threat to the life or safety of persons (Article 18 DSA).

§ 9. Availability and liability

  1. The Provider makes every effort to keep Pleja running without interruption. Technical breaks, including maintenance, may occur. The Provider announces longer scheduled breaks in advance where possible.
  2. The Provider is not responsible for how TikTok works, including refusal to publish, limits, API changes, processing delays and TikTok's decisions about a TikTok Account.
  3. Towards Users who are neither Consumers nor Entrepreneurs with consumer rights, the Provider's liability is limited to actual damage caused intentionally or through gross negligence.
  4. Limitations of liability do not apply to Consumers to the extent the law does not allow them.

§ 10. Conformity of the service with the agreement

  1. The Provider is liable to Consumers for the conformity of the digital service with the agreement under Chapter 5b of the Polish Consumer Rights Act of 30 May 2014, including where the service is free and the Consumer provides personal data.
  2. The Provider supplies the updates needed to keep the service in conformity with the agreement. Updates are applied automatically and require no action from the User.
  3. If the service does not conform to the agreement, the Consumer may demand that it be brought into conformity and, if this is impossible or the Provider fails to do so, withdraw from the agreement under the Consumer Rights Act.

§ 11. Complaints

  1. Complaints can be sent to kontakt@pleja.pl or through the contact form at https://pleja.pl/en/contact.
  2. A complaint should include the Account email address, a description of the problem, the date it occurred and the expected solution.
  3. The Provider replies within 14 days of receiving the complaint, to the email address it was sent from. If the Provider does not reply to a Consumer's complaint within that time, the complaint is deemed accepted.

§ 12. Right of withdrawal

  1. A Consumer may withdraw from the agreement within 14 days of concluding it without giving any reason.
  2. To withdraw, it is enough to send a statement to kontakt@pleja.pl, for example using the model in Annex 1 (not mandatory), or to delete the Account in the settings. Sending the statement before the deadline is sufficient.
  3. The Provider confirms receipt of the statement by email. After withdrawal, the Provider handles data as described in § 13(4) and the Privacy Policy.
  4. The Free plan services are free of charge, so withdrawal involves no costs and no refunds.

§ 13. Termination and account deletion

  1. The User may terminate the agreement at any time by deleting the Account in the settings (Settings, "Delete account") or by writing to kontakt@pleja.pl.
  2. The Provider may terminate the agreement with 30 days' notice for an important reason, in particular if it stops providing the services. Notice will be sent to the Account email address.
  3. The Provider may terminate the agreement without notice or block the Account if the User seriously or persistently breaches these Terms or the law, in particular by publishing illegal content. The Provider gives the User a statement of reasons in accordance with Article 17 DSA.
  4. After termination: Pleja's access to the TikTok Account is revoked immediately, scheduled Posts are cancelled, and files and data are deleted within the periods described in the Privacy Policy.

§ 14. Fees

  1. Using Pleja is currently free of charge (Free plan: 0 PLN).
  2. Paid plans may be introduced only by amending these Terms under § 15, in advance and with email notice. The Provider will never charge the User automatically or without their explicit consent.

§ 15. Changes to the Terms

  1. The Provider may change these Terms for important reasons: changes in the law, changes to TikTok's rules or API, changes to the scope or manner of providing the services, introducing fees, improving security or removing ambiguities.
  2. The Provider informs Users about a change by email at least 14 days before it takes effect, and at least 30 days before if fees are introduced. A change resulting directly from the law or from a decision of an authority may take effect sooner.
  3. A User who does not accept the changes may terminate the agreement before they take effect by deleting the Account.
  4. All versions of the Terms with their effective dates are available at https://pleja.pl/en/terms/versions.

§ 16. Governing law and disputes

  1. The agreement is governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the country of their habitual residence.
  2. Consumers may use out-of-court complaint and redress procedures, including the help of municipal or district consumer ombudsmen, permanent consumer arbitration courts at the Regional Inspectorates of Trade Inspection and information on the website of the Office of Competition and Consumer Protection (https://uokik.gov.pl).
  3. Disputes with Users who are not Consumers are resolved by the court competent for the Provider's registered address.

§ 17. Final provisions

  1. These Terms are made available free of charge before the agreement is concluded at https://pleja.pl/en/terms in a form that allows saving and printing.
  2. The Terms are available in Polish and English. In case of any discrepancy, the Polish version prevails.
  3. As a microenterprise, the Provider is exempt from the obligations of the Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services. Even so, Pleja takes care of basic accessibility: field labels, keyboard operation and readable contrast.
  4. Version 1 of the Terms is effective from 2026-10-01.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the agreement)

To: SEOPRO Marcin Szynkowski, ul. Koralowa 12, 64-930 Kotuń, email: kontakt@pleja.pl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) agreement for the supply of the Pleja digital service.

Date the agreement was concluded: ______________________

Name of consumer(s): ______________________

Account email address: ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is sent on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

Annex 2. Data processing agreement

  1. Parties and scope. This agreement is concluded between the User as the data controller (the "Controller") and the Provider as the processor, with regard to personal data of third parties contained in Content (for example the image and voice of people shown in videos, data in captions), where the User is their controller within the meaning of Article 4(7) GDPR. It forms part of the Terms and is concluded upon accepting them (Article 28(3) GDPR).
  2. Subject matter, nature and purpose. The Provider processes the data only to provide the services in § 2: storing files, checking them technically, creating a thumbnail, playback and sending them to TikTok on the Controller's instruction.
  3. Duration. For the term of the service agreement and, after it ends, until the data is deleted within the periods in the Privacy Policy.
  4. Type of data and categories of data subjects. Ordinary data contained in Content (image, voice, name, other information) concerning people shown or mentioned in Content. The Controller does not entrust special categories of data unless it has a legal basis for doing so and bears responsibility for it.
  5. Provider's obligations. The Provider:
    • processes the data only on documented instructions from the Controller; using Pleja's features, including approving a Post, constitutes such an instruction;
    • ensures that persons authorised to process the data are bound by confidentiality;
    • applies the security measures of Article 32 GDPR, including encrypted connections, access control and encryption of access keys;
    • assists the Controller in responding to data subject requests and with the obligations under Articles 32–36 GDPR, as far as the nature of the service allows;
    • notifies the Controller of a personal data breach without undue delay and no later than 48 hours after becoming aware of it;
    • deletes the data after the services end within the periods in the Privacy Policy, unless the law requires further storage;
    • makes available the information needed to demonstrate compliance with Article 28 GDPR and allows audits, scheduled at least 14 days in advance.
  6. Sub-processors. The Controller gives general authorisation to use a sub-processor: the hosting provider OVHcloud (OVH SAS / OVH sp. z o.o.) (servers in the European Union). The Provider informs the Controller by email at least 14 days in advance of any intended change or addition of a sub-processor. During that time the Controller may object and terminate the agreement.
  7. TikTok. Sending Content to TikTok on the Controller's instruction is not sub-processing. TikTok processes the data as an independent controller under its agreement with the Controller.
  8. Controller's obligations. The Controller ensures that it has a legal basis to process and publish the data contained in Content and fulfils its information obligations towards data subjects.